"We take undivided responsibility for this and offer a standard service level."
Lothar Pauly
Member of the Management Board, Deutsche Telekom and CEO T‑Systems
Four questions for Lothar Pauly, CEO of T-Systems
Mr. Pauly, what is in your view the most exciting trend at CeBIT this year?
That’s easy: the merging of technologies – from IT to the conventional telephone networks and mobile phones and including TV and video.This gives business customers lots of new opportunities for growing their business.
Is this area really new?
We’re talking about applications with real advantages, and our customers are actually already benefiting from them now. We call these kinds of truly integrated solutions “real ICT”. We take undivided responsibility for this and offer a standard service level for entire business processes, not just for individual technical components. This sets us apart from the competition.
Do you have an example?
Take our Dynamic Services for SAP model. This includes all of the necessary ICT resources – ranging from software and hardware to computer capacity to network connection. Customers adapt the resources flexibly to their business process and pay only for what they require. We also guarantee a specifically defined availability of the application at the workplace – so the focus is on the working capacity of the employee and not the technology. “Real ICT”, by the way, is also one of our topics at CeBIT – as well as the SME sector, automotive and the public sector and healthcare.
Regarding the public sector – how is T-Systems contributing to the T-City project?
T-Systems will contribute a significant number of the solutions. Using powerful ICT systems we will make the city more attractive, more comfortable and safer for its citizens – and costs for public services will drop at the same time. So Deutsche Telekom is making a considerable contribution to the general public interest. The cover story of this issue describes how we do this.
