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Billing
Expert billing
Telecommunications service providers need to bill for masses of data, quickly and without mistakes. That’s why they need IT solutions that are tailor-made for the sector.
Facts & figures
- In 2009 Germans sent 34 billion text messages (Bitkom press release based on data from the Federal Network Agency in May 2010)
- Global revenue from the mobile communications market will hit EUR 578 billion (forecast by the EITO market research institute in February 2009)
- 78 per cent of Germans today have at least one mobile communications contract (study by TNS Infratest, 2009).
- To reduce cell phone costs, one in five cell phone users changed their provider or call plan in the last 24 months (study by TNS Infratest in 2009).
Technology
- IT solutions from T-Systems process 23 contracts and 3,500 events per second and 1.5 million bills a day.
- T-Systems software for the mass market consists of standard systems and tools.
In Germany around 67 per cent of the population uses the Internet; there are about 110 million cell phone lines, sending an average of more than 1,000 text messages a second. At the same time new offerings like mobile Internet are booming. All of which means that huge quantities of data are constantly being created in the IT systems of telecommunications providers – and the rate is going up. Users expect their provider to correctly record, evaluate and bill all their actions precisely down to the very last second and cent, and at the proper rate as well – all the while complying strictly with all data protection provisions. The quality of the bill determines customer satisfaction to a large extent.
Making life easier with lower costs
T-Systems makes it easier for providers to manage complex billing processes with consulting, applications development, systems integration, and services. Customers receive exactly the support they need – from package offers, through adapting existing solutions, to the integration of current billing systems into the company’s IT environment or electronic billing. This enables them to profit from T-Systems’ economies of scale and thus reduce their costs. By outsourcing their entire billing process, they don’t need to maintain high ICT capacities for the monthly peak demand for billing, but only use and pay for the resources which they actually require. T-Systems is one of the leading providers. Applications implemented and integrated by T-Systems process around 1.5 million bills and 150 million individual events every day without a hitch.
