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Lufthansa invests in new check-in machines: T-Systems installs more than 300 new machines at over 30 European airports and will be responsible for operation until 2013.

The new check-in machines are a central pillar of the self-service offer for customers of Deutsche Lufthansa. For the first time, they will all be equipped with a scanner that will be able to read passports and visas for flights with document recognition (e.g. to the US). Integrated card readers will also read credit cards with PayPass function, contactless via RFIDRFID

Radio Frequency Identification technology is employed to remotely retrieve information using radio waves An RFID system comprises a transponder and a data reader. A transponder receives incoming signals and automatically responds to them. In conjunction with RFID, transponders are known as tags, which can be active or passive. Tags are affixed to an object in such a way that the information stored on them can be retrieved remotely. Tagged objects can be unambiguously identified.

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Independent of their respective location, the machines must be available for use from 6 a.m. to 10 p.m. daily. Therefore, the daily time windows for maintenance of the machines are limited. “T-Systems ensures reliable operation and high availability of check-in machines according to our quality parameters,” says Dr. Christoph Klingenberg, responsible for the Information Management business unit and CIO of Lufthansa Passage. “The new machines are an important component for the expansion of the comfortable self-service offer for our customers.” Deutsche Lufthansa will continuously increase the self-service ratio for check-in and handling.