News: DAK

The communications infrastructure at the DAK is getting an update: A central platform for voice and data based on the Internet Protocol (IP).

Germany’s second largest health insurance company is the first major company that will run its customer calls in future via the Multi-Service Platform from T-Systems.Thanks to IP technology, both telephony and the call center services will become applications on the Web.One of the advantages islower costs.The DAK’s approximately 14,000 employees in around 900 branches throughout Germany will make calls for free in a virtual private network ( VPNVPN

Virtual Private Networks are made-to-measure, network-based voice solutions that enable companies to integrate multiple locations into a single network – without the cost of setting up their own corporate infrastructure. A VPN supports applications such as central dial-in, central switchboard, teleworking, customer telephone services and contact management.

).At the same time, the DAK offices will no longer need separate telecommunications systems, so they will no longer need to invest time and money in running them.Overall, the DAK is anticipating annual savings of at least €4 million from its new communications solution.

Maximum flexibility

However, lower costs are not the only advantage: The IP platform also offers the DAK the opportunity to access the functionalities of computer telephony integration (CTI), with which the branch offices can more easily manage their communications with one another and with customers.In this way, the system will automatically distribute calls to the right DAK employee.

“The new communications technology answers our demand for maximum flexibility,” explains Claus Moldenhauer, DAK Board member responsible for IT.“The health market is changing.For us, the VPNVPN

Virtual Private Networks are made-to-measure, network-based voice solutions that enable companies to integrate multiple locations into a single network – without the cost of setting up their own corporate infrastructure. A VPN supports applications such as central dial-in, central switchboard, teleworking, customer telephone services and contact management.

is our opportunity to establish ourselves in the future as a service provider for other health insurance companies in the field of communication platforms.”